Maintenance Requests, Simplified
Stop chasing emails and voicemails. Propty gives your residents a simple way to report issues and your team a clear system to track, assign, and resolve them — all in one place.
Submit Requests in Seconds
Residents submit maintenance requests through the portal or mobile app. They can attach photos, describe the issue, and select the location — no phone calls or paper forms needed.
Track Every Request from Start to Finish
Every maintenance request follows a clear workflow: submitted → assigned → in progress → resolved. Board members and property managers see the full timeline, and residents get automatic status updates.
Assign, Prioritize, and Notify
Route requests to the right person — board members, staff, or external vendors. Set priority levels, add internal notes, and send automatic notifications so nothing falls through the cracks.
Built for California HOA Compliance
Propty maintains a complete audit trail of every maintenance request — who submitted it, when it was addressed, and how it was resolved. This documentation helps California HOAs meet Davis-Stirling transparency requirements.
Photo Documentation
Residents attach photos when submitting requests. Before-and-after documentation for every issue.
Audit Trail
Complete history of every action taken on each request — who, what, and when.
Reporting
Track response times, resolution rates, and common issues across your community.
Frequently Asked Questions
Ready to streamline your HOA maintenance?
See how Propty helps California HOAs track and resolve maintenance requests faster.